Responsible for registration of patients and processing/resolution of registration edits.


Essential Functions

  • Register established and new patients for current appointment.
  • Complete insurance updates, Handicap Parking placards, and FMLA paperwork if needed for patients.
  • Process Social Security and Disability records requests.
  • Assists in medical records function (e.g., scanning and indexing documents, and merging of duplicate patient charts).
  • Takes patient record requests and forwards them to the appropriate receiver.
  • Scan and index patient questionnaires, medications, and allergies.
  • Gather demographics and insurance.
  • Collect copays and check deposits at the end of the day.
  • Answer and redirect phone calls.
  • Other duties as assigned.


Required Education & Experience

High School Diploma or GED



  • Knowledge of insurance requirements, medical terminology and organization services.
  • Knowledge of customer service principles and techniques.
  • Knowledge of manual/computerized scheduling systems.
  • Skill in communicating effectively with patients and physicians/clinicians.


Physical Demands

Requires sitting and standing associated with a normal office environment.  Daily and repetitive data entry may cause nerve problems unless ergonomic techniques are used. Occasional stress from dealing with patients with appointment issues.


Work Environment

Position is in a well-lighted, well-ventilated office environment.


Please note this job posting is an on-going job post as we are always looking for the right employees to join our team. In addition, the description of this position is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Apply Online

Use the form below to submit your application electronically.

COVID-19 Precautions

We at Orthopaedic Institute of Southern Illinois are committed to continuing to provide the highest quality and safest orthopaedic care to the people of Southern Illinois.

In the interest of protecting our patients and employees, we have instituted the following procedures:

All patients will be screened according to CDC recommendations via telephone prior to their scheduled appointment date. These recommendations include screening for a fever, cough, shortness of breath. Upon arriving at any of our facilities, all people will be screen upon arrival.

We will not be allowing any visitors to accompany patients with the exception of a single parent accompanying a minor or a designated caregiver accompanying an impaired adult.

At this time, we will continue to provide full physician services in the office as well as physical and occupational therapy, imaging, pain management, and Urgent Care services for your urgent orthopaedic needs.

We are working closely with our hospital partners for the continued provision of urgent and emergent orthopaedic care.

Please remember to stay calm, stay smart, and if you are feeling ill, stay home.

Thank you,
The Physicians and Staff of Orthopaedic Institute of Southern Illinois.